Cancelling a lesson
You can cancel a booked lesson from your student dashboard. The amount of credit you receive back depends on how much notice you give before the lesson start time.
- More than 24 hours' notice — full credit returned to your account.
- Between 6 and 24 hours' notice — partial credit returned.
- Less than 6 hours' notice — no credit returned.
The money goes back to the card you paid with, automatically. You do not need to ask for it, and it is not decided case by case. The notice period decides how much you get back, not where it goes. Card refunds usually take 5–10 working days to appear.
If you would rather keep the money as MusicStudio credit for a future lesson, say so when you cancel. We also fall back to credit in the rare case where a card refund cannot be completed — an expired card, for example — and we will tell you if that happens.
Rescheduling
At present, lessons cannot be rescheduled directly — you will need to cancel the original booking and make a new one. Please keep the notice window in mind when doing this.
If the teacher cancels
If your teacher cancels a lesson, you receive a full refund to your card, and no fee is charged to them for it. Please contact us if you have not seen it within 10 working days.
This is a general guide. For full details, see section 4 of our Terms of Service.