Cancelling a lesson

You can cancel a booked lesson from your student dashboard. How much comes back depends on how much notice you give before the lesson starts:

  • More than 24 hours before — a full refund.
  • Between 6 and 24 hours before — half the price is refunded.
  • Less than 6 hours before — the lesson is not refundable. Your teacher has held that time for you and is paid for it.

Before you confirm, the cancel screen shows exactly what you will get back.

Refunds go back the way you paid, automatically. Card payments are refunded to your original payment method — usually within 5–10 working days — and any MusicStudio credit you used is restored to your account as credit. If you would rather have a card refund as credit for a future lesson, say so when you cancel. If a card refund cannot be completed — an expired card, for example — we add it as credit and tell you.

The 14-day cooling-off period

Lessons are booked for a specific date and time, so the 14-day cooling-off period for online bookings does not apply to them — the cancellation policy above does. This does not affect your rights if a lesson is not provided as agreed.

Rescheduling

At present, lessons cannot be rescheduled directly — you will need to cancel the original booking and make a new one. Please keep the notice window in mind when doing this.

If the teacher cancels or does not turn up

You get everything back — card payments to your original payment method, and credit as credit — and the teacher is not paid for that lesson. Please contact us if a teacher did not turn up, or if you have not seen a refund within 10 working days.

This is a general guide. For full details, see section 5 of our Terms of Service.