Safeguarding on MusicStudio

The safety and wellbeing of all users — particularly younger students — is a priority for MusicStudio. This article sets out the key safeguarding principles that apply to lessons on our platform.

For parents

  • All lessons take place online via video call — no teacher visits your home and no one enters your space.
  • For students under 18 we require a parent or guardian to be in the room for the first lesson with a new teacher, and to remain nearby and within earshot for later lessons.
  • MusicStudio teachers should not request your child's personal contact details (phone number, social media, personal email). All communication should be through the platform.
  • If anything during a lesson concerns you, end the call immediately and report it through our safeguarding page.

For teachers

  • Do not request personal contact details from students or parents outside the MusicStudio platform.
  • Do not conduct lessons via external channels (personal WhatsApp, personal Zoom, etc.) — all lessons must take place through MusicStudio.
  • If a student discloses something that raises a safeguarding concern, report it to us through our safeguarding page and, where the law of your jurisdiction requires, to the relevant authority (Teacher Agreement clause 18.8).
  • Holding any vetting the law requires to teach children — for example, Garda vetting in Ireland or a DBS check in the UK — is your responsibility. MusicStudio does not check or verify it, and tells parents so (Teacher Agreement clause 3.2).

If a child is in immediate danger

Contact the emergency services first — 999 or 112 in Ireland, or the local number where you are. Then report it to us. We acknowledge safeguarding reports within 24 hours; we are not an emergency service.

This is a general guide. See section 9 of our Terms of Service for full details.