Cancellation and refund policy

If you need to cancel a lesson, how much you get back depends on how much notice you give before the lesson start time:

  • More than 24 hours before the lesson — full refund.
  • Between 6 and 24 hours before the lesson — 50% refund.
  • Less than 6 hours before the lesson — no refund.

How the money comes back to you

Refunds go back to the card you paid with, automatically. You do not have to ask, and it is not decided case by case. The notice period above decides how much you get back; it does not change where it goes.

Card refunds usually appear within 5–10 working days, depending on your bank.

You can choose MusicStudio credit instead if you would rather keep it for a future lesson — just say so when you cancel. Credit is also used as a fallback in the rare case where a card refund cannot be completed, for example if the card has expired or the account has been closed; we will tell you if that happens. Credit issued from a refund does not expire.

If your lesson did not take place

If a lesson did not take place due to a technical fault or because the teacher was absent, please contact support as soon as possible with the lesson details. We will review the situation and apply an appropriate credit or refund.

This is a general guide. For full details of our cancellation and refund terms, see section 4 of our Terms of Service.